Definitions
For the purposes of this Terms of Service (ToS) agreement, Luxe Scoopers LLC may be referred to as “Luxe Scoopers,” “Luxe,” “we,” “us,” or “our” throughout this document.
The terms “you,” “your,” “client,” or “customer” refer to the individual or entity receiving services from Luxe Scoopers LLC.
“Skip Visit” (Client-Initiated) refers to a scheduled service week during which the client’s dog(s) are not present at the property, and no waste is deposited in the yard. The client must notify Luxe at least 48 hours in advance for partial monthly refund to be considered. Without advanced notification, we do not have adequate time to alter the route and reschedule other clients. It is expected that it will take no additional time the following week to service the yard.
“Double Doody” refers to a technician/scooper that is required to perform double/additional service in a yard due to a prior day being cancelled or skipped. Because the missed service is corrected the following service day, no adjustment to the monthly service charge is necessary.
“Rescheduled Day” (Luxe-Initiated) refers to a scheduled service that must be changed due to weather, emergencies, or other unforeseen events. In these rare cases, Luxe will return on the next scheduled day and provide “Double Doody” service to compensate. Refunds should not be expected or necessary as Luxe remains committed to delivering high-quality, consistent service 52 weeks per year.
“Non-Scheduled Day Request” refers to a client’s request for service on a day other than their assigned scoop day. Such requests are not guaranteed and will incur an additional fee due to route disruption and mileage adjustments.
VIP Tier clients receive scheduling priority, and subscription discounts will still apply as outlined in the service tier.
Please Note: Luxe routes are pre-planned for maximum efficiency and cost-effectiveness. Requests to change a scoop day are rarely granted in order to maintain reliable and affordable service for all clients.
· 1.1 Luxe Scoopers LLC (“Luxe,” “we,” “us,” or “our”) provides recurring residential pet waste removal services under a structured service agreement.
· 1.2 Clients may select from tiered packages (Foundation, Executive, Signature, or VIP Black) with frequency and add-on customization.
· 1.3 All services are conducted by trained, uniformed employees in marked vehicles using sanitized tools.
· 1.4 Missed waste due to excessive overgrowth, leaves, or poor yard conditions may not be re-scooped unless a return fee is added.
· 1.5 Clients are responsible for ensuring lawns are mowed and debris (leaves, branches, toys, or trash) is cleared prior to each visit.
· 1.6 Clients must create an account in the Luxe (Sweep and Go) Client Portal prior to their first visit, including placing a valid credit/debit card on file. This portal allows clients to manage payments, update account info, and view service history.
· 1.7 To maximize service efficiency, Luxe Scoopers must operate with Route-based service and not On-Demand service. This means we are not able to alter arrival times or change service days to accommodate lawn maintenance or other residential services schedules. Service arrival times are not guaranteed. Routes are optimized daily to ensure efficiency. You will receive a text alert prior to our arrival.
· 1.8 All price quote estimates (One-Time, Initial, and subscription (recurring packages)) are based off a 1/8 acre (approx. 5,000sq. ft.) or less yard area. There will be incremental price increases every 1/8 acre due to the extra time the technician will be in the yard.
· 1.9 Client satisfaction is 100% guaranteed. If the client is unsatisfied with the service, they must notify Luxe within 24 hours of the visit. A re-scoop will be scheduled promptly.
· 1.10 Haul Away of waste
Due to the growing pet waste removal industry, city and county sanitation departments and county/city landfills are strongly encouraging scooping companies to dispose of the waste in the client’s trash can as intended by the sanitation department. The extra fees imposed for mass dog waste dumping at landfills increase the costs to Luxe Scoopers.
To keep costs lower and more economical for the client, Luxe has elected to double-bag the waste and deposit into the client’s trash bin. If a trash bin is not available to the scooper, we will leave the bag(s) neatly next to the gate or by a side garage door. These details will be discussed with the client while setting up recurring service.
Luxe does provide an add-on, haul-away service. This fee will be per visit.
Note: Haul away service is included in the top-tier VIP service plan.
Larger, multi-bag One-Time or Initial Scoops will include haul away services and do not incur an additional fee.
SECTION 2: GATE ACCESS AND PETS
· 2.1 Due to insurance coverage and the tools we use to perform services, we do not provide cleaning services inside homes. We will not enter the home to access your backyard. To perform services for yards, we need access to yards through an exterior gate.
· 2.2 Locked or obstructed gates will result in a missed service/Rescheduled Day, Double Doody will be performed the following week. There will not be an adjustment to the monthly subscription price.
· 2.3 We are not responsible for pet escapes or pet incidents due to malfunctioning or improperly latched gates.
· 2.4 If we encounter an unsafe pet or situation, we may skip that section of the yard or the entire visit.
· 2.5 If the gate appears to be in poor condition or a safety risk, Luxe may provide photo proof and will attempt to secure it. Clients are advised to address faulty latches promptly.
· 3.1 Luxe observes the following national holidays (New Year’s Day, July 4th, Thanksgiving, and Christmas).
· 3.2 If your scheduled service falls on one of these days, your service will resume on the next scheduled day.
· 3.3 Clients are still billed for holiday weeks. The following service visit will include “Double Dooty” (more time and effort). This keeps your monthly rate predictable and supports weekly route consistency.
· 3.4 Luxe may reschedule a visit due to weather, emergencies, or unforeseen events. Luxe Scoopers operates in all seasons and most weather conditions. However, if weather poses a safety risk (e.g., hazardous winds, extreme hail, icy roads), service may be rescheduled.
· 3.5 Rescheduling Policy Due to Weather:
Weekly Clients: Rescheduled for later in the same week. If rescheduling is not possible, Luxe will return the next week for Double Doody service.
Biweekly Clients: Rescheduled for the following week (resulting in two consecutive weeks of service).
· 3.6 Snow Rule:
Even in Texas, snow may occasionally impact service. Scooping will continue through snow and rain, but visibility may affect scooping effectiveness. (we will miss some piles) Luxe will return on the next designated day once snow has melted to complete the cleanup.
· 3.7 Pausing Service – If your dog will not use the yard (due to travel, illness, etc.), please notify us in advance to pause service without charge.
If the pause exceeds one month and the yard was used by the dog during that time,
an extra fee may be charged for extended cleanup due the extra time needed to
return the yard to normal maintenance level.
This is not a problem—we are here to make your life easier.
· 4.1 Modes of Payment
· To ensure a smooth service experience, Luxe Scoopers only accepts debit or credit card payments for residential services. This card needs to be saved on file in the Sweep and Go system.
· This allows us to:
Avoid missed or late payments
Eliminate follow-up for cash/checks
Ensure uninterrupted service
· 4.2 Luxe Scoopers LLC uses a prepaid monthly billing model. Charges are processed automatically using your card on file on the 1st day of each month via Sweep and Go. Invoices are available through the Client Sweep and Go portal (at www.LuxeScoopers.com) and can be emailed upon request.
· 4.3 Your monthly charge will be an Average Monthly rate which is based on your per cleanup rate (i.e. weekly rate x 52 weeks / 12 months = avg monthly rate. Please be aware that some months may have more cleanups or fewer cleanups based on when your scheduled service day(s) falls during the calendar month, but the Average Monthly rate will stay the same.
· 4.4 One Time / Initial visits will be charged $25 of the quoted price before starting the service to ensure card on file is functioning properly. The remainder of the bill will be charged after service is completed.
· 4.5 Invoices are auto-generated monthly and charged to the card on file.
· 4.6 Clients are expected to maintain an active payment method at all times.
· 4.7 Late Fee(s)
Payment is due at 12:00 a.m. on the 1st day of each month. Luxe will make up to two automated collection attempts per week via Sweep and Go. If no payment is received within two weeks:
-Service will be suspended immediately
– A $15.00 late fee will be added
-Service resumes upon receipt of full payment
· If your invoice is unpaid, your service will be paused until payment is received. If the account becomes 90 days overdue, Luxe reserves the right to cancel service and send the account to collections.
· Service tier agreements (i.e. VIP Black “locked in price”) may be affected by lapses in service.
· 5.1 Maintain a safe and sanitary yard for service.
· 5.2 Provide clear gate access and keep dogs secured.
· 5.3 Be aware of and respond to service notifications and arrival text (regarding the securing of dog prior to technician entrance)
· 5.3 Respond to Luxe notifications about service time or access issues.
· 5.4 By requesting a quote or scheduling service, clients agree to receive automated emails, texts, or calls from Luxe Scoopers. You may unsubscribe at any time by replying “STOP” to texts or clicking “Unsubscribe” in emails. PLEASE NOTE however, canceling communication is not recommended as clear and timely communication is vital for excellent service.
· 5.5 Notify Luxe 48 hours prior to the need of a skip day (Dog not at residence and yard not used)
· 5.6 Notify Luxe within 24 hours if unsatisfied—we will re-perform the service as needed.
· 6.1 All tools are sanitized between each property using WYSIWASH or Best Shot 256, which are safe, eco-friendly, kennel-grade disinfectants.
· 6.2 Our sanitizers, deodorizers, and disinfectants were designed to be used in an animal and human environment that safely eliminates harmful bacteria, odors, and viruses. These products are also safe for artificial turf and grass.
· 7.1 Luxe will photograph your gate after latching as part of our gate-check guarantee.
· 7.2 Luxe may use photos/videos of yards or pets (without address or client name) for marketing and training purposes.
· 7.3 To opt out of all photo usage, email [email protected] with your name and service address.
· 7.4 Luxe collects basic client and pet data to deliver efficient service (e.g., pet names, gate codes, access instructions). This information is stored securely and never sold.
· 8.1 Luxe Scoopers respects your privacy.
By using our services, you grant Luxe permission to photograph your property (front yard, backyard, or areas with pet waste) for identification, training, and documentation purposes.
Luxe may request permission to use photos for promotional purposes (e.g., social media, advertisements).
Clients may opt out of promotional usage by sending a written request to [email protected].
8.2 We do not knowingly collect information from children under 13. We collect only what is necessary to perform our services.
8.3 By using our website or booking services, you agree to our privacy and data usage terms. For full details, visit: www.luxescoopers.com/privacy-policy
· 9.1 Either party may cancel service at any time. Notice must be provided via one of the following:
Email: [email protected]
Phone: 940.373.5448
Sweep and Go client portal
· 9.2 Luxe reserves the right to cancel service due to non-payment, repeated access issues, unsafe pets, or harassment.
· 9.3 Refunds are not issued for missed visits unless Luxe initiates cancellation and the yard was not serviced.
By initiating or continuing service, both parties agree to the terms above.
